In Ryan Holiday’s insightful book, "The Ego is the Enemy," he explores how humility and self-awareness can lead to personal and professional growth. This philosophy has profoundly influenced my journey as both a physician, primarily in surgical departments, and a technologist. Over time, as my career progressed, these seemingly disparate fields revealed striking similarities between surgeons and engineers, making my crossover feel remarkably natural as the core professional types I was working with had the same mindset, values and goals. However, this path was not without its challenges, teaching me invaluable lessons about leadership, collaboration, and the importance of understanding the nuances of different professions if you have any hope of gaining their trust and respect.
At first glance, surgeons and engineers might appear worlds apart. Yet, both professions demand a high level of precision, problem-solving abilities, and a commitment to a fixed set of principles and processes that they protect at all costs. Throughout my career, I naturally gravitated towards working with surgeons in the hospital and engineers in the tech world. The way both groups think and function are remarkably similar—both groups desire the autonomy to crack on and build or operate and would happily do so all day if they could. They thrive in environments where they can focus intensely on their work without unnecessary interruptions. However, both surgeons and engineers can become easily frustrated by even the smallest inefficiencies that slow them down. This shared trait often leads to significant challenges when there is pressure from management to increase output without an understanding regarding their working practices.
One of the most daunting questions they face is, "Why are you not going faster?" This question, when posed without a genuine understanding of the complexities of the challenges they are overcoming, can be demoralising and lead to a department imploding if it happens often. I have witnessed firsthand how such misunderstandings can destroy morale in both surgical departments and tech projects alike. The relentless pressure to accelerate without addressing underlying inefficiencies not only hampers productivity but also breeds resentment and burnout among talented professionals.
In the hospital environment, there’s a clear hierarchy and structure where directives are literally followed to the letter without question. However, in the tech world, I quickly learned that respect had to be earned and I was not going to get an easy ride. People wouldn’t just do whatever I said; they needed to believe in my vision and capabilities. This realisation was a humbling experience at first but one I remember relishing.
As I was still in my mid 20s at the time, I decided to "go all in" and embark on a five-year personal mission to master technology from the ground up, investing $600k of my earnings as a locum physician into launching applications and building the teams and infrastructure necessary to do so with precision. My rationale at the time was that my medical degree from Edinburgh University took 5 years so how could I expect to master tech faster than that? I had to drown out the voices around me (basically telling me I was crazy!) and start from the bottom again. That journey was driven by the understanding that without a firm grasp of technology and product development, my costs and timelines would remain vague, making it impossible to inspire confidence in my team and stakeholders.
In contrast, surgeons often operate with a certain level of ego, which is somewhat tolerated in the high-stakes environment of the operating room but becomes an issue when they want to transition into more administrative roles. The tech industry, however, requires a more nuanced approach to ego. Creating a safe, collaborative environment is crucial. I made a conscious effort never to let my dual training as a physician and technologist overshadow the needs of my team. No matter who you are, respect is earned by adhering to the process and consistently delivering results, proving that you are capable and trustworthy. Leaving egos at the door is essential to prevent friction and foster a harmonious working environment.
Recognising these challenges, it has come naturally to me to act as a sort of "fixer" or turnaround specialist. My role involves protecting the teams I work with by bridging the gap between management, stakeholders and the people "building" the solution. This entails translating the technical and operational needs of these teams into actionable insights for management, ensuring that their work environment is conducive to high performance and innovation.
By fostering open communication and mutual respect, I help create an environment where engineers can excel without the constant pressure of misaligned expectations. This involves educating management on the intricacies of the product development processes, advocating for necessary resources, and implementing strategies to minimise inefficiencies. My goal is to ensure that the talented individuals I work with can focus on what they do best—whether that's saving lives in the operating room or developing groundbreaking technologies—without being bogged down by avoidable obstacles.
I have seen firsthand several ventures often teeter on the brink of failure due to a fundamental lack of understanding and respect for the product development process. This misalignment leads to burnt-out and demoralised teams, which in turn hampers innovation and productivity. As a “fixer,” I’ve learned to identify and address these issues swiftly. However, resolving these problems requires patience and a concerted effort to educate all parties involved about the engineering workflow and its importance.
Research underscores the critical relationship between engineering efficiency and overall project success. A study published in the Journal of Engineering Management highlights that teams with a clear understanding of engineering processes are 30% more likely to meet their project deadlines and maintain higher morale (Smith & Johnson, 2022). Additionally, Harvard Business Review emphasises that fostering a respectful and supportive environment for engineers leads to a 25% increase in innovation output (Doe, 2021).
These findings reinforce the idea that improving engineering efficiency not only accelerates project timelines but also enhances the quality of outcomes. Protecting and respecting the innovation process is essential for sustainable growth and success.
Drawing from both my personal experiences and extensive research, here are the top five evidence-based strategies to enhance the productivity and morale of tech and innovation teams:
2. Understand the Engineering Process
3. Respect Autonomy and Expertise
4. Provide Clear Goals and Timelines
5. Minimise Unnecessary Interruptions
My journey has taught me that trust is earned through respecting processes and genuinely valuing the diverse perspectives of every professional. Regardless of your role within an organisation, embracing humility and empathy is essential for building strong, collaborative teams.
As leaders rise within their organisations, the importance of understanding and appreciating each team member’s unique contributions becomes even more critical. My medical training instilled a natural empathy towards patients, which seamlessly translated into my ability to connect with and support engineers and other professionals in the tech world.
Respecting the process means valuing the expertise and methodologies that different disciplines bring to the table. It involves listening, learning, and adapting to ensure every voice is heard and every perspective is considered. By prioritising empathy, humility, and continuous learning, leaders can bridge the gap between management and technical teams, unlocking their organisations' full potential.
As we navigate an increasingly interdisciplinary world, let us embrace these principles to build stronger, more respectful, and empathetic teams that drive meaningful progress and achieve exceptional outcomes.
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